roullete Privacy Policy

1 Who We Are

roullete is an online gaming platform serving players in the Philippines. The platform offers sports betting, online slot games, eBingo, and related gaming services, all conducted in Philippine Peso. When this Privacy Policy refers to "roullete", "we", "us", or "our", it means the roullete platform and its operating entity.

For any privacy-related enquiries, you can reach us at [email protected].

2 Data We Collect

roullete collects personal data in the following categories:

3 Why We Collect Your Data

roullete collects personal data for the following purposes:

• Account management — to create, maintain, and secure your roullete account.
• Identity verification (KYC) — to confirm your identity and age as required before processing withdrawals and activating full account features.
• Anti-money laundering (AML) — to monitor transactions for suspicious patterns and comply with applicable financial crime prevention obligations.
• Transaction processing — to process deposits and withdrawals in Philippine Peso through your nominated payment method.
• Platform security — to detect and prevent fraud, account abuse, and unauthorised access.
• Customer support — to respond to enquiries and resolve account issues.
• Responsible gaming — to monitor gaming behaviour and apply limits where requested or required.
• Legal compliance — to meet applicable record-keeping and reporting obligations.

4 How We Use Your Data

Your personal data is used only for the purposes described in Section 3. We do not use your gaming history or personal information to make automated decisions that have significant legal effects on you without human review being available.

Technical data (such as IP address and device logs) is used to secure your account, detect unusual login patterns, and maintain platform stability. This data is not used to profile you for advertising purposes.

5 Sharing Your Data

roullete shares personal data only in the following limited circumstances:

• Payment providers — when you make a deposit or withdrawal, relevant transaction data is shared with the payment provider (such as your bank or e-wallet) as necessary to process the transaction.
• Identity verification services — your identity documents may be processed by a third-party KYC verification provider to confirm your identity.
• Technology and hosting partners — service providers who host and maintain platform infrastructure may process data on our behalf under strict confidentiality and security requirements.
• Legal authorities — roullete may disclose personal data to government agencies, law enforcement, or other authorities where required by applicable law or in response to a valid legal request.

All third-party service providers that process personal data on behalf of roullete are required to handle that data in accordance with applicable privacy standards and our contractual requirements. roullete does not sell personal data to any third party.

6 Cookies and Tracking Technologies

The roullete platform uses cookies and similar tracking technologies to support platform functionality and improve the user experience. Cookies used on roullete include:

• Essential cookies — required for the platform to function, including maintaining your session after login and remembering your account preferences.
• Security cookies — used to detect suspicious activity and protect your account from unauthorised access.
• Analytics cookies — used to understand how players navigate the platform so we can improve usability. Data collected is aggregated and does not identify individual players.

You can manage cookie settings through your browser. Disabling essential cookies may affect your ability to log in and use certain platform features.

7 Data Security

roullete implements technical and organisational measures to protect personal data against unauthorised access, disclosure, alteration, and loss. These include:

• SSL/TLS encryption for all data transmitted between your device and the roullete platform.
• OTP (one-time passcode) authentication for account login and sensitive account actions.
• Access controls that restrict internal access to personal data to authorised staff with a legitimate need.
• Regular security monitoring and vulnerability assessments.

While roullete takes reasonable steps to protect your data, no online platform can guarantee absolute security. You also have a role to play — keep your password and OTP private, and contact us immediately if you suspect your account has been compromised.

8 Data Retention

roullete retains personal data for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law. General retention guidelines:

• Account information and KYC documents are retained for the duration of your account and for a period of at least five years after account closure, in line with standard financial and anti-money laundering record-keeping requirements.
• Transaction records (deposits, withdrawals, bets) are retained for a minimum of five years.
• Customer support communications are retained for a reasonable period to allow follow-up and dispute resolution.
• Technical logs are retained for shorter periods commensurate with their security and operational purpose.

When personal data is no longer required, it is deleted or anonymised in a manner that prevents re-identification.

9 Your Privacy Rights

As a roullete player, you have the following rights in relation to your personal data:

• Right of access — you may request a copy of the personal data roullete holds about you.
• Right to correction — you may request that inaccurate or incomplete personal data be corrected.
• Right to deletion — you may request that your personal data be deleted. This right is subject to our legal obligations; we may be required to retain certain data even after account closure.
• Right to object — you may object to certain uses of your personal data, such as analytics processing.
• Right to data portability — you may request your personal data in a commonly used, machine-readable format.

To exercise any of these rights, contact us at [email protected]. We will respond to your request within a reasonable period and may ask you to verify your identity before processing the request.

10 Children's Privacy

The roullete platform is strictly for adults aged 21 years and above. We do not knowingly collect personal data from anyone under 21. If we become aware that a minor has registered an account, we will close the account and delete the associated personal data as soon as possible.

If you believe that a minor has registered on roullete, please notify us immediately at [email protected].

11 Updates to This Privacy Policy

roullete may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform features. When material changes are made, we will notify you through the platform or by email before the changes take effect.

The date at the top of this page shows when the Privacy Policy was last updated. We encourage you to review this page periodically to stay informed about how roullete protects your personal data.

12 Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or the way roullete handles your personal data, please get in touch: