Frequently Asked Questions at roullete

You must be at least 21 years old to register and use a roullete account. Age is verified during the KYC process using a valid Philippine government-issued ID. Accounts found to belong to players under 21 will be closed and any balance forfeited in accordance with roullete's Terms and Conditions.

No — each person may only hold one roullete account. Creating duplicate accounts, whether under the same or different details, is a violation of the Terms and Conditions and may result in all accounts being suspended with balances withheld. If you've had a previous account closed and need assistance, contact [email protected].

roullete accepts valid Philippine government-issued IDs including a Philippine passport, SSS/UMID card, PhilHealth ID, Postal ID, driver's licence, and other recognised government-issued cards. The document must show your full name, date of birth, and a clear photo. Expired IDs are not accepted. Completing KYC is required before you can process withdrawals.

First, check that Caps Lock is off and you're entering the email or username you originally registered with. If you're still locked out, try logging in via the mobile OTP option on the Login page. If neither works, contact [email protected] with your registered email address or mobile number and describe what's happening. The support team will verify your identity and help restore your access.

roullete supports deposits in Philippine Peso (PHP) via GCash, Maya, Philippine online banking, and bank transfer. All transactions must come from an account registered in your own name — third-party deposits are not permitted. Visit the Deposit page for full details on supported methods.

Deposits via e-wallets like GCash and Maya are typically reflected in your roullete balance promptly. Bank transfers may take longer depending on your bank's processing time. If a deposit hasn't reflected within the expected timeframe, contact [email protected] with your transaction reference and the amount deposited.

No. roullete does not accept credit cards or cryptocurrency as funding methods for gaming deposits. Supported deposit methods are limited to Philippine e-wallets (GCash, Maya), Philippine online banking, and bank transfer in PHP.

Withdrawals are processed through your roullete account after you've completed KYC verification. Log in to your account, navigate to the withdrawal section, enter the amount you wish to withdraw, and select your preferred method. Withdrawals are processed back to your registered Philippine bank account or e-wallet in PHP. If you haven't completed KYC yet, do that first as it's required before withdrawals are released.

roullete covers a wide range of sports popular with Filipino players, including PBA and NBA basketball, boxing, volleyball, football, and esports. International leagues and tournaments are also available. Visit the Sports page or the Bet page to see current markets and odds.

roullete offers a broad selection of online slot titles ranging from classic reel slots to modern video slots with multiple paylines, bonus rounds, and free spin features. All slot outcomes are determined by random number generators. Browse the Slots page or Slot Games page to explore what's available after logging in.

eBingo on roullete follows the same basic principles as traditional bingo — players are assigned cards with numbers, and numbers are drawn at random. If the numbers drawn complete a winning pattern on your card, you win. Games run regularly throughout the day. Visit the Bingo page for more information on how to join a room after logging in.

Yes. roullete is fully accessible via mobile browser on both Android and iOS devices. You can place sports bets, play slots, and join eBingo from your smartphone or tablet without needing to download a separate app. For information on the dedicated mobile app, visit the App page.

Yes. Slot results and eBingo draws on roullete are determined by random number generators (RNG). Sports betting outcomes are determined by the actual results of the sporting events themselves. No betting system, strategy, or method can guarantee a win. All gaming on roullete involves financial risk — play responsibly and only with money you can afford to lose.

roullete provides several tools to help you manage your gaming activity: deposit limits (daily, weekly, monthly), session time limits, loss limits, cool-off periods, reality check reminders, and self-exclusion. All of these are available from your account settings. For a full overview of each tool, visit the Responsible Gaming page.

You can activate self-exclusion from within your account settings. This will block access to your roullete account for the period you select. During self-exclusion, you won't be able to log in, deposit, or place bets. If you need help setting up self-exclusion or want to request one immediately, contact [email protected].

Yes. You can set daily, weekly, or monthly deposit limits from your roullete account settings. Once your limit is reached, no further deposits are accepted until the period resets. You can reduce your limit at any time — increases take effect after a cooling-off period so the change is considered carefully rather than made impulsively.

No. Online gaming and sports betting involve chance — no outcome is guaranteed, and no strategy ensures consistent profit. roullete is a form of entertainment with a real financial cost. You should only play with money you are comfortable spending, treat any winnings as a bonus, and never use gaming as a way to address financial problems. If gaming is affecting your finances, relationships, or wellbeing, please use the responsible gaming tools available in your account or contact support.

roullete uses SSL encryption to protect all data transmitted between your device and the platform. OTP verification is available for login and sensitive account actions. You can further protect your account by using a strong, unique password and logging out after every session on shared or public devices.

No. roullete will never ask for your password, PIN, or one-time OTP via email, SMS, chat, phone call, or any other channel. If you receive a message asking for these details and claiming to be from roullete, it is a phishing attempt. Do not respond and report it immediately to [email protected].

Change your password immediately if you can still access your account, then contact [email protected] right away. Include your registered email address or mobile number and describe what you've noticed — unexpected logins, transactions you didn't make, or changes to your account details. The support team will investigate and take steps to secure your account as quickly as possible.